My sync is slow. Is it stuck?

Step by step

1. Look at the large number on the Sync page: it counts the “events pulled from Steam”. A sync that is working can hold the same number for a while.
2. Do not reload and do not close the tab. Reloading would cut the run short.
3. When Steam asks the extension to slow down, the extension waits and asks again, with a longer pause each time; you do nothing.
4. Once Steam answers, the counter climbs again and the bar moves on.
5. Leave the tab open until the done screen appears. If you must stop, click “Stop & save” and everything pulled so far is kept.

Good to know

• While Steam asks for a pause, the line above the counter reads “waiting on Steam” and the counter stands still.
• For one page of history the extension keeps asking for about 15 minutes, with growing pauses, before it gives up on that page. Extension builds before 2.3.0 give up after about 100 seconds.
• Long histories and very active accounts take longer; no duration is promised.
• If the extension gives up, the result screen reads “Paused by Steam” (or “Interrupted by Steam” after a Steam error) instead of “Complete”. Everything pulled so far is saved; wait a few minutes, then click “Continue sync”. The Coverage block in the Readiness list shows what is still missing (see sync-coverage).
• “Catch up now” does not repair an early end, because it only reads back to your latest saved event.
• If an error screen appears instead of the counter, see sync-failed.